Wednesday, February 19, 2020

When the unexpected in life interrupts race plans...

You've now got more options!

While we hope to see everyone who registers for our events show up with smiling faces on race day, we understand that sometimes things just happen. We've provided a deferral option for years, but have heard customers asking for more options closer to race day. We listened!

NEW this year - with the help of our new technology partner, haku, - we’ve expanded services to offer bib transfers for registered participants unable to make it to an event a few days before.

Transfers are now available – that means you can give your registration to someone else through your haku account if you can’t make it to an event! 

There are some basic rules, so please keep the following nitty-gritty details in mind:
  • Transfer must be requested no later than the day before packet pick-up for the event.  Request must be handled online.
  • Access your “Participant Account” in haku or via the link in race registration confirmation emails to initiate a Transfer.
  • Click the Transfer button and follow the prompts. Remember - participants are not transferred until confirmation email is provided by haku!
  • A fee will be applied, based on event distance:
    • 10 Mile or less = $10
    • Half Marathon / Triathlon = $20
    • Full Marathon = $25
Please note, these policies are detailed and always easily accessible through the "About HMF" menu on our site: https://www.hartfordmarathon.com/policies/

If the swag for the event being transferred is a shirt, size requests cannot be accommodated for the new participant if made after the deadline (which is listed on each event's "Swag" page under the "Runners" menu). However, we will try our best to get you into that shirt! Size exchanges can be requested on site after the race whenever inventory allows.

If the new registrant wants to use a transferred race bib to run a different race distance, a request for race distance change can be made, assuming the distance is not sold out (Race Distance Change rules will apply).

AS ALWAYS - you can defer race entry if you’d rather save your registration credit and use it toward a future HMF event. Just make sure you request your deferral at least 14 days before the event; a nominal fee will be applied for this service.

As a non-profit organization, we direct registration dollars right back into the race experience, so please remember that registration for HMF events is still non-refundable.

We look forward to seeing you out there this year – visit hartfordmarathon.com to plan your 2020 race calendar!

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